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We are dedicated to ensuring that your shopping experience is both authentic and seamless. If you encounter any valid issues (damaged or leaked product) with an item received from our end and are dissatisfied, we are committed to exchanging it for you at no additional cost. Simply inform us of the issue within 24 hours of receiving the order by contacting our customer service at +92 370 7873295 or via email at purebyjey@gmail.com. Our customer service team will guide you to dispatch back the order. Upon receipt of the damaged or faulty item, we will promptly dispatch a new one to you, ensuring that you receive the product you deserve. Replacement items will be sent to you within 5-7 working days.